Housing
In this section you will find information and resources that can help with housing and points of contact if you have a housing related emergency.
If you have an emergency or you are at risk of becoming homeless, contact your relevant council using the information below.
Ashfield
If you have nowhere to sleep tonight or are sleeping on the streets you can contact us at anytime:
- telephone (8:30am to 5:00pm): 01623 450000 (select option 1 then select option 6)
- telephone (out of hours): 01623 450000.
We also provide an out of hours homelessness service at weekends and bank holidays, 365 days per year for emergencies. Anyone requiring the emergency service should telephone 0800 590542.
Broxtowe
If you are homeless now or are threatened with being made homeless within the next 56 days, please contact the Housing Options team for advice as soon as possible on 0115 9173439.
Gedling
For emergency homelessness situations outside of normal office hours, please call 0800 0960306
Mansfield
If you are homeless, or are worried you may soon become homeless, please contact Housing Solutions on 01623 463121 (Monday to Friday, 8.30am to 5pm)
If you need to contact us in an emergency outside of office hours please call us on 01623 463463
Newark & Sherwood
In the case of an emergency please call our out of hours service on 01636 650000.
Rushcliffe
You can telephone us on 0115 9819911 during opening hours.
Rematching
If the circumstances of your current sponsorship change and you are no longer able to remain as a guest, you may want to be rematched to another host. You can do this independently or by contacting community organisations and charities. Government guidance can be read here and it provides a list of voluntary and community sector organisations which run programmes that help matching people under the Homes for Ukraine scheme.
When you have found your new host, please contact HomesforUkraine@nottscc.gov.uk with the details. The Council will carry out relevant checks on the new host. Try to refrain from moving into a new arrangement before the checks are completed as this will be at your own risk.
In case you require council assistance with finding a new host please let us know as soon as possible, as rematches can take up to a couple of months. Please be aware there is no guarantee you will be offered a new home in your preferred area, and you may be required to move to a different area of Nottinghamshire.
Letting agencies
If you are considering a move to private rented accommodation, local letting agencies can be found on platforms such as Rightmove and Zoopla. We recommend giving yourself as much time as possible to find the right accommodation.
Tenancy agreements
When you’ve found the right private rented accommodation, it is important to understand the tenancy agreement. Reading this information from the Citizens Advice Bureau can help you understand the contract you are entering into. There is also information regarding your rights as a tenant, and what to do if you feel you’ve been unfairly treated.
Affordability check
Make sure you understand how much you can afford before you start looking for a private accommodation. You can use this rent affordability checker.
Council tax
The government website includes information on how to set up a new council tax account on a property you have recently moved into.
You may qualify for a council tax discount or if you are on a low income or in receipt of benefits, you may be entitled to a council tax reduction.
Household utilities
Many guests are now starting to move into rented accommodation. We recommend looking at the Citizens Advice website which details how to set up your household utilities.
In Nottinghamshire, most domestic water is supplied by Severn Trent Water. You can set up an account here.
Connectivity to broadband is now vital in our day-today lives. Read about how to get connected.
Once a housing offer has been confirmed, guests can now complete this form and receive vouchers for furniture or white goods.
To be eligible to apply you must:
- Have arrived in the UK under the Homes for Ukraine Scheme.
- Have lived with a host for at least four months.
- Have moved or be planning to move into a private rented or social housing accommodation between 1 April 2024 and 31 March 2025.
- Have not claimed this support previously.
Beam is a social enterprise that supports guests currently living with hosts or in temporary accommodation into employment and independent housing. Their caseworkers can guide guests through the steps required to achieve their goals and tackle the challenges in their way, such as property and job searches, interviews, landlord liaison, bills, and guarantors.
How does Beam work?
- Eligible guests are referred to Beam by Nottinghamshire County Council.
- A Beam caseworker will contact the guest to identify their housing and employment goals and the barriers to achieving them. An assessment will be carried out to understand what is required and if this is currently feasible. If those that are referred are unable to afford private rent, for example, employment may be sought first.
- On-going support is provided over several months to ensure any outcomes are working for the guest and are sustainable long term. Advice is provided in resolving issues and understanding responsibilities.
Ukrainian guests can fill in the following form to express their interest in being referred to Beam’s service. The form should be filled in by the lead guest who wishes to be referred. The eligibility criteria are outlined on the form.
