Complaints support

You can have someone to support you in making a complaint. They can be with you in any meetings involving your complaint and can speak on your behalf if you wish. 

Advocate 

If a vulnerable person needs support to make their views heard they can have an advocate. 

An advocate: 

• is independent 
• can help a vulnerable person understand what is happening
• can speak on behalf of a vulnerable person. 

Special needs 

If you need help to take part in the complaints process let us know as soon as possible. We can then arrange support. 

For example:

• you need documents in a different format such as Braille, large print, audio described or translated into a different language
• an interpreter, if English is not your first language 
• a loop hearing system 
• facilities for a guide dog.