Help to make a complaint
You do not have to go through the complaints process on your own.
We can help if you need support to make a complaint, understand what is happening or communicate with us.
Support from someone you trust
You can ask someone you trust to support you, such as a friend, family member or carer.
They can:
- attend meetings with you
-
help you explain your concerns
- speak on your behalf if you want them to
Help from an advocate
If you find it difficult to use the complaints process on your own, an independent advocate may be able to help.
An advocate can help you understand the process and make sure your views are heard. Advocates are independent and do not work for the council.
An advocate can:
- explain to you what is happening
- help you understand your options
- help you share your concerns clearly
- speak on your behalf if you want them to
Find out about advocacy and how to get an advocate.
Accessibility and communication support
Tell us as soon as possible if you need support to use the complaints process.
We can provide:
- documents in large print or another format
- information in another language
- an interpreter
- hearing support, including hearing loops and BSL sign relay services
- support for guide dog users
- other reasonable adjustments to help you take part
Contact us for help
If you are not sure what support you need, please contact us.
We can:
- explain the complaints process
- discuss the support available
- help you make a complaint
