ICT Services - MIS Support Service

Nottinghamshire County Council's ICT Services is a ‘not-for-profit’ organisation, providing access to a comprehensive range of MIS support services and managed service products. As a Public Services Network (PSN) Certified Authority, our ICT Services are committed to providing reliable, sustainable, value for money and assured services to our customers.

NCC ICT MIS Service Support Team

Helping Schools, Academies and Multi Academy Trusts to achieve the most effective use and best value for money from their SIMS, ScholarPack or Arbor MIS software. Supporting schools with using FMS in partnership with the Nottinghamshire Schools Finance Team.

What do our customers say about our support:

“We have recently converted our MIS to ARBOR and just wanted to express our thanks for the support that we have received from the NCC Help Desk. They are so friendly and respectful of the job we do in school. They have a fountain of knowledge and even if they can’t answer your query straight away one of the team will ring you back. Fantastic service, many thanks” School Business Manager, Newlands Junior School.

"We use most of the SIMS modules and the support that we have received from the team at NCC has been fantastic. Any issues or faults are resolved quickly, and they have a wealth of knowledge that we can call upon at any time. The team are very professional and able to explain things in a way that is easy to understand and apply," School Business Manager, Jesse Gray Primary School.

"The NCC ScholarPack support team are invaluable, they help with complex and not so complex issues in a friendly and professional way, nothing is too much trouble. It is reassuring to know that there is a friendly voice at the end of the telephone - a fantastic service, thank you," School Administrator, Halam C of E Primary School.

NCC ICT Services have been providing MIS support to schools and academies for 30 years. We offer professional, friendly and knowledgeable expertise and our highly responsive service desk provides assistance when you need it most.

We have excellent working relationships with our MIS partners, ESS SIMS, ScholarPack and Arbor.

Our service provision includes:

A range of support options to suit Maintained Schools, Academies and Multi Academy Trusts
Unbiased, local and reliable support that is not for profit
Unlimited access to our experienced and professional MIS support team via our Service Desk, contactable via telephone, email, webchat or 24/7 ‘Schools Log a Ticket’ online form
Talk directly to our friendly and knowledgeable team for issues, requests and ‘how to’ queries
Automated and timely email updates to confirm latest progress of your case
Fast response times and a high level of cases resolved at the first point of contact
Assurance that you will be speaking to experienced members of staff who know and understand your school’s needs
Local support with knowledge of LA requirements and processes and close working relationships with other LA teams, such as school finance and data collections
Specialised support for all your statutory returns including pupil and workforce census and end of year processes
Support for all additional MIS modules
Established and good working relationships with your local IT support providers, to ensure technical issues are resolved as quickly as possible
A proactive approach to anticipate schools needs in a timely fashion including key guides and information aligned with national and local school priorities
24/7 access to our MIS online training library and webinars to support statutory processes via our NCC School Portal
Access to live demonstration events to enhance your use of your chosen MIS
Access to 1-1 school improvement sessions on demand
1-1 MIS introduction / overviews for new starters on demand
Open invitation to join our User Focus Groups for all the latest on best practice using your MIS
Sign up to our regular newsletters.

What we offer

Please follow the links provided for further descriptions of the following elements of our services:

SIMS MIS Support Service
Scholar Pack MIS Support Service
Arbor MIS Support Service
FMS Support Service
All MIS Support Services can be offered with or without support for FMS