Nottinghamshire Schools Portal

Arbor Support Service

We are an accredited Arbor support partner for Primary, Special and Secondary phases. School staff may contact our dedicated and experienced School Service Desk for advice and guidance in all areas of Arbor. Our service provides remote access to your PC and your database, to enable our experienced technical specialist staff to resolve your issues without the need to visit you onsite, making this a convenient and cost-effective way to access the support you require.

What we offer

  • A range of support options to suit Maintained Schools, Academies and Multi Academy Trusts
  • Discounts on your annual Arbor licences
  • Reduced overall Arbor costs for schools, to reflect reoccurring annual fees received by NCC as an approved and accredited support partner
  • Unbiased, local and reliable support that is not for profit
  • Unlimited access to our experienced and professional MIS support team via our Service Desk, contactable via telephone, email, webchat or 24/7 ‘Schools Log a Ticket’ online form
  • Talk directly to our friendly and knowledgeable team for issues, requests and ‘how to’ queries
  • Automated and timely email updates to confirm latest progress of your case
  • Call backs at times convenient to you.
  • Fast response times and a high level of cases resolved at the first point of contact
  • Assurance that you will be speaking to experienced members of staff who know and understand your school’s needs
  • Local support with knowledge of LA requirements and processes and close working relationships with other LA teams, such as school finance and data collections
  • Specialised support for all your statutory returns including pupil and workforce census and end of year processes
  • Support for all additional Arbor modules 
  • Established and good working relationships with your local IT support providers, to ensure technical issues are resolved as quickly as possible
  • A proactive approach to anticipate schools needs in a timely fashion including key guides and information aligned with national and local school priorities
  • 24/7 access to Arbor online training library and webinars to support statutory processes via our NCC School Portal
  • Access to live demonstration events to enhance your use of Arbor
  • Access to 1-1 school improvement sessions on demand
  • 1-1 Arbor introduction / overview for new starters on demand
  • Open invitation to join our Arbor User Focus Groups for all the latest on best practice using Arbor
  • Sign up to our regular newsletters
  • Optional pre and post migration data cleansing /module set up sessions (price on application)
  • Optional FMS support (for Nottinghamshire LA schools) delivered in partnership with the school finance service, including secure back up services for FMS.

Arbor Support Service Contact

The Schools Service Desk is open from 8am to 5pm Monday to Thursday and 8am to 4.30pm on Friday.

Buy This Service

Arbor Support Service Contact

The Schools Service Desk is open from 8am to 5pm Monday to Thursday and 8am to 4.30pm on Friday.


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