Nottsbus On Demand Fair Use Policy
Information and guidance on the Nottsbus On Demand Fair Use Policy.
On this page
- Customer repeatedly fails to turn up for booking
- Customer repeatedly booking a journey and cancelling it at short notice
- Customer violence, abuse or aggression toward our driver(s)
Customer repeatedly fails to turn up for booking
This information is for a customers who repeatedly fail to turn up for a booking. For example, without cancelling a trip they no longer require.
More than once a week
We will contact the customer to offer support on how to cancel journeys that are no longer required. We may also advise the customer that further action may be taken (in the form of a suspension from travel) if they repeatedly fail to cancel a booking they no longer need.
More than five times in four weeks, after the customer has been contacted about the issue previously
If a customer continues this pattern of behaviour, we will impose a seven-day suspension from travel.
Customer repeatedly fails to turn up for booking
This information is for people that repeatedly fail to turn up for their booking. For example, without cancelling a trip they no longer require.
More than once a week
We will contact the customer to offer support on how to cancel journeys that are no longer required. We may also advise the customer that further action may be taken (in the form of a suspension from travel) if they repeatedly fail to cancel a booking they no longer need.
More than five times in four weeks, after the customer has been contacted about the issue previously
If a customer continues this pattern of behaviour, we will impose a seven-day suspension from travel.
Customer violence, abuse or aggression toward our driver(s)
This information is for a customers who are violent, abusive or aggressive towards driver(s).
Nottsbus On Demand has a zero-tolerance policy on abuse, threats, aggression or violence towards its drivers.
An immediate suspension of travel will be imposed on the customer while an investigation takes place. In the case of any violence towards our drivers a permanent ban may be implemented against the customer once an incident number is received from the police.
We reserve the right to impose a permanent ban on passengers who continue to abuse the Nottsbus on Demand Fair Use Policy after an initial suspension has been lifted.
