EC04 Guidance for installers

Our goal

We aim to be carbon neutral in all our activities by 2030, and support the UK's 2050 Net Zero national target while tackling fuel poverty to ensure all residents have access to affordable and efficient energy solutions. To help achieve this, we, in collaboration with our partners, are developing a range of support services.

To achieve this vision, we are seeking to collaborate with installer companies to deliver energy efficiency improvements through grant funded programmes. Our goal is to maintain a list of trusted installers that we can support with local authority (LA) Flex Declarations.

Application for local authority flexibility

ECO4 installer companies interested in working with Nottinghamshire County Council must register by contacting the Home Energy Support Team via email FuelPoverty@nottscc.gov.uk

To register, ECO4 installer companies must have been in operation for at least one year and must submit all required documentation listed below. Applications will only be reviewed once all necessary documents have been received:

Completed Information Sharing Agreement (ISA)
Current PAS2035 or PAS2020: 2019 Accreditation Certificate
Trustmark certificate
MCS certification
Insurance certificates including public liability, employer liability and indemnity insurance
Letter headed paper with company registration details including company director details
Certificates of all measures approved
Waste carrier license
Cyber essentials certificate
Code of conduct
Customer charter
Complaints policy procedure
Health and safety policy
Feedback procedure
Safeguarding policy
Details and accreditation of each member of staff or sub-contractor i.e. Gas Safe registration, NVQs for insulation measures
Details of funding body
Copy of your company logo

Installers wishing to apply must:

sign an Information Sharing Agreement for GDPR purposes and provide details where LA Flex works have taken place in the previous 12 months, from which we will approach a minimum of three to provide references
or provide three references from other local authorities which you are currently registered as an ECO4 LA Flex installer.

Installer companies are responsible for ensuring that all submitted documentation remains valid and up to date. Failure to report changes to PAS certification or any other required documentation may result in removal from the approved installers list.

Installers seeking must also enter a Service Level Agreement (SLA) which is available on request.

Process

We have partnered with Nottingham Energy Partnership for delivery of this scheme. They will be reviewing all supporting documentation and will be carrying out validation checks on all declarations submitted for signing.

All supporting documentation will be evaluated based on the merit and completeness of the information provided. Following the review, we may request a meeting with the company's directors before granting approval.

Response time

Once a complete set of documentation is received, and no additional information is required, we aim to review the submission within three weeks.

Reporting

This project will support some of our key local ambitions so we are keen to know that the intended outcomes are being achieved, and that residents are happy with the measures they receive. We require installers to provide feedback on all LA Flex declarations signed, allowing us to monitor project performance. Installers must submit a monthly report for any active Flex Declarations, detailing the following:

If the install happened or was cancelled
What measures were installed for each address
What the saving for that home was calculated to be
Lifetime bill savings for each measure/installation completed
CO2 saving for each measure/installation completed
Date of install completion

Suspension

To ensure our residents are receiving the support and quality of work we expect, we will suspend signing Flex Declarations for an installer if any of the following issues arise: