Corporate Complaints Procedure
Summary
Our corporate procedure covers complaints by members of the public (or someone representing them) about:
• the standard of service we provide and those we commission from partners or other service providers who will be acting on our behalf
• the behaviour of our staff
• any action or lack of action by the Council affecting an individual or group
Document type
Procedure
Document(s)
Approved by
Governance and Ethics Committee
Date approved
22 January 2020
Responsible team
Complaints and Information Team
Contact details
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